At Obromax, we help our existing customers with immediate after sales service and repair facilities throughout India.
All Obromax™️ laboratory equipment are under warranty for 12 months from the
date of installation for parts and 3 months for labor. Travel cost is not
included under this warranty. During this period, we are sole responsible for
repair or replace the malfunctioned part. This warranty is not applicable in
certain conditions if equipment is found modified, tempered or repaired outside.
This warranty also does not cover damage in transportation, routine maintenance,
and damage from inappropriate use, natural disaster or acts of GOD.
We provide repair and maintenance services for all the equipment that we
manufacture and supply. We cover all kinds of repairs services for temperature
controllers, sensors, circuits, timer and pressure controllers etc. If there is
severe repair needed, we send you a complete quote within 3 days after analysis
the problem. If repair cost reaches beyond the economical limit, we send you an
exchange price quote. If you need little modification or up gradation of
purchased equipment, we also handle such queries.
Usually, breakout calls are attained through phone. One of our technical
engineers is always available over phone to support you. If the equipment needs
serious repair then we book your complaint and send our engineer at location
where equipment is installed. If your equipment is installed in Delhi and NCR
areas, the call is attained with-in 24 hours; outside this region then we take 2
to 4 days to attend the complaint and it depends upon the distance of location
from our factory.
ANNUAL MAINTENANCE CONTRACT
It is highly preferable way to keep your equipment safe from, to know our
laboratory equipment AMC programs please contact our sales office.